Once the platform is available, the developer community will begin to grow. As you succeed
in driving the masses of developers to your platform, it's inevitable that they'll start to
hit barriers in delivering solutions based on your platform to their customers. Regardless
of whether these issues are bugs in your product or unintended uses by the developers, it's
critical to help them succeed in the long run. With the right community infrastructure and
support in place, the platform can greatly benefit from the developer masses.
How we do it
Once a baseline infrastructure is in place with forums, blogs, wikis, and other
conversation mechanisms, we work from within the community to identify the scenarios
customers are getting stuck on. If the answers are readily available, we guide the
community. If not, we work to figure them out.
We've delivered a full service portal
for Microsoft's Imagine Cup Software Design Invitational
that enables student developers in North America to actively participate in the world's premier
technology competition. We've
analyzed the Windows community sources, such as
newsgroups and online forums, and
used the results to improve the materials that guide developer practices.
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